SHIPPING POLICY

You must be 18 years of age or older to place an order. Kaarna Living (VAT ID FI23304760) sells products to Finland and other European countries, Japan and USA.

DELIVERY

When you place an order, we will process it in 1-3 days. Our products will be delivered by the Finnish postal service or GLS.

Estimated delivery times:
Finland: 2-5 days
EU countries: 4–7 days
non-EU countries: 4–14 days

Delivery charges will be added to the shown product price.

Delivery charges, Finland
SmartPost Parcel Locker / Posti – 6,90 €
Matkahuolto 5,90 €
Free shipping in Finland for orders over 50 €
Pick up from the shop 0 €, Fredrikinkatu 18 00120 Helsinki

Delivery charges, outside Finland
EU countries (Estonia, Latvia, Lithuania, Sweden, Denmark, Germany, Belgium, Netherlands, Luxembourg) – 13 € / order, free shipping for orders over 150 €
Other European countries - 15 € / order, free shipping for orders over 150 €
USA, Japan, Australia – 30 € / order, free shipping for orders over 250 €

Kaarna Living shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeur).

PAYMENT METHODS

Klarna (Finland, Sweden, Norway, Germany, Austria)

With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you. You can choose between following payment methods: Invoice, Part payment, cards or e-payments (OP, Nordea, Danske Bank, Säästöpankki, S-Pankki, Aktia) - all equally safe! By using Klarna Checkout you agree terms of Klarna AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service, 09-425 99 771 (Mon-Fri 8:00 - 18:00) or info@klarna.fi.

Credit Card, PayPal (Outside Finland)

Visa, Mastercard, American Express

HOW TO RETURN AN ITEM

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you. Items on sale are final sale and therefore cannot be returned.

1. If you want to return an item, simply email us at orders@kaarnaliving.fi, tell us your order number and the reason for your return. Our customer service will guide you through the quick process.

2. Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.

3. Returns have to be paid by you, so choose drop off your package at your preferred return location.

4. Once we've received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded.

Taxes and duties

Your order may be subject to import duties and taxes which have to be paid before you receive the goods. Kaarna Living cannot control this and is not responsible for any duties/taxes applied to your package.

Broken or missing items during shipment

The seller is responsible for the products during transport, e.g. if the product is lost or damaged. This is why it is recommended to check the package condition and check for any damage when the shipment is collected. If an item is damaged during transportation, please make a claim immediately to the post office. Please also contact us, so that we can agree on a new delivery of the product.

Uncollected packages or returned goods

Shipping costs for uncollected packages or returned goods will not be paid by Kaarna Living.

Law and Jurisdication

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement, which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Privacy Policy

Kaarna Living is committed to respecting your privacy. Kaarna Living does not transfer any information given by the customer for third parties for any other purpose than processing the order.