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Kaarna Living

Returns and Exchanges

Returns and exchanges

We do our best to deliver high quality items that you will love. However, in case you are not fully satisfied with your purchase, you can return unwanted items within 14 days of purchase. 

Please note that items must be returned in their original packaging and in re-saleable condition. Items must be unused. If you do not return unwanted items within 14 days of purchase, we reserve the right to refuse your return.

We charge 6 € of the return. Exchange to different size or product is free of charge.
Please notify us about your return or exhange by email: If you decide to exchange one or more items for something else, we will deliver your new order for free.

Other countries
Please make sure that your purchase is returned with sufficient postage. We will not accept returns from abroad with unpaid postage.

To return an item:
- Pack the item carefully to its original packaging.
- Write a note containing the information below, and place it into the package:

    Your name
    Street address, email and telephone number
    Whether you would like to exchange or return the product. In case you would like to exchange, write down the name, size and colour of the item you would like to get.
    In case you are returning the item, please tell us why, so that we can improve our service.
    Number of your bank account (IBAN) for the refund.

- Close the package and use our address for returns and exchanges:

Kaarna Living
Fredrikinkatu 18
00120 Helsinki

We will process returns and exchanges as soon as possible. As the Finnish postal service handles returns as economy class mail, it usually takes 5-14 days for the returns parcels to reach us.

For any help or advice regarding returns and exchanges, feel free to contact us.

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